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If you have received your item and wish to discuss a return, please contact us as soon as possible. We will be able to discuss any issues and investigate any possible charges (see below). We would also require your cancellation request in writing via...
In certain situations, a charge may be levied for the collection of goods you wish to return. Buy Sheds Direct neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge...
We're sorry to hear that you are not 100% satisfied with your order. Please contact us through the form on our Contact Us page and one of our customer service supervisors will contact you directly to resolve your issue.
We would need to check with the manufacturer of you product to see if they would be able to supply replacement parts - please contact our customer service team to enquire.
We're sorry to hear that have a fault with your product. Please contact us through the form on our Contact Us page and one of our customer service supervisors will contact you directly to resolve your issue.
We're sorry to hear that you are not satisfied with your product - we strive to ensure that each and every customer is 100% happy with their product. Please contact us through the form on our Contact Us page and one of our customer service supervisors...
Please contact us through the form on our Contact Us page and one of our customer service supervisors will contact you directly as soon as possible to resolve your query.
No, absolutely not. If any part of your order is delivered damaged, please take clear photos covering all of the damage and contact us immediately so that we can resolve the issue.
Our UK based Call Centre is open: Monday to Friday: 7am - 5pmSaturday and Sunday: Closed Bank Holidays: 8:30am - 12:30pm
Most sheds do not come with a lock unless stated. Please contact us to double check if you are unsure.
Please contact us immediately if your order has not been delivered on the date or time specified and we will look into this for you.
Please contact us to discuss this and we will be able to check the status of the refund for you.
You can request a new password from the account page on this website - click the 'Forgot Your Password?' link and we will send you a link to reset your password.
Unfortunately not, returns need to be in the same condition as they were when delivered.
Yes of course, however there will be a collection charge in these circumstances; please note that the returns need to be in the same condition as they were when delivered.