Ordering & Delivery
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If you have placed an order with us, you will have been sent an order confirmation email confirming all of the information including the delivery lead time for your order. Please note all of our orders are fulfilled by our supplier brands - Forest Garden...
We deliver to the majority of UK postcodes.
Delivery is free in most cases, although this does depend on location, size of order and supplier.
Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. If the product offered pick-a-day delivery, your product will be delivered on the day you selected...
You will be contacted within the lead time provided on the product page. If you have not heard within this time, please contact our customer service team here. All manufacturers will advise which date they plan to deliver your product before trying to...
If you have placed an order for an item that is out of stock, we will call you to advise you of this and inform you of when the item is expected to be back in stock. You will have the option to wait for this item, change to an alternative product or ...
Yes, you are able to change details on your order. Please contact our customer service team as soon as possible and we will be happy to help with any changes you require.
All of our products are supplied with the fixings and fittings required to build the product. Our Add-ons tab on the product page will list other products you may want to consider, such as installation, bases and security. Details of tools required for...
Unfortunately, you cannot collect your order. We are not insured to have members of the public on site. Therefore, all orders are delivery only.
If you will not be available on the delivery date provided, we are able to amend this to a later date if more suitable; alternatively, our drivers will be able to leave your purchase with a neighbour or in a safe place with your permission in advance...
All of our Garden Buildings are delivered loose and flat packed with the exception of a few smaller items.
Some Forest Garden products qualify for their White Glove service, in which case you will get to choose a convenient day for delivery, you will receive a 4 hour time slot, 2 days before delivery, our friendly driver will deliver the product straight ...
Yes, you can have your order delivered to an allotment if the allotment has a valid postcode. You will need to leave clear instructions for the driver as to where to leave the item if you are not there to accept delivery.
This very rarely happens; however, if it does, please call our customer service team and we will arrange for these parts to be sent out to you as soon as possible.
Please contact the customer service team via Email, Telephone or Live Chat as soon as possible to request cancellation of your order. We need notice of at least 72 hours before delivery is booked in most circumstances.
We're sorry you are having difficutly with the website - Incorrect capture means that you have entered the CAPTCHA shown on the screen incorrectly. Our websites need to have these types of security measures in place to keep them secure. If the CAPTCHA...
Yes certainly, please call our friendly UK call centre and we will be happy to take your order over the phone.
You can place an order through this website for a shed or a garden building and you will be provided with options and prices for installation on all products where our suppliers offer that service. In most instances installation is a chargable extra ...
Unfortunately this is not a service offered by any of our suppliers at present. If you need help to dismantle your current shed or garden building we recommend using the My Builder website.