Frequently Asked Questions
Welcome to our FAQ section, where we’ve included the answers to common questions about our products, ordering and delivery process, payment options and more. Whatever query you have, we hope the following pages can provide you with the information you need. For easy navigation, you’ll find our most popular FAQs below or you can use our handy search bar above to look for answers with specific words and terms.
Ordering & Delivery
If you have placed an order with us, you will have been sent an order confirmation email confirming all of the information including the delivery lead time for your order. Please note all of our orders are fulfilled by our supplier brands - Forest Garden...
We deliver to the majority of UK postcodes.
Delivery is free in most cases, although this does depend on location, size of order and supplier.
Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. If the product offered pick-a-day delivery, your product will be delivered on the day you selected...
You will be contacted within the lead time provided on the product page. If you have not heard within this time, please contact our customer service team here. All manufacturers will advise which date they plan to deliver your product before trying to...
If you have placed an order for an item that is out of stock, we will call you to advise you of this and inform you of when the item is expected to be back in stock. You will have the option to wait for this item, change to an alternative product or ...
Yes, you are able to change details on your order. Please contact our customer service team as soon as possible and we will be happy to help with any changes you require.
All of our products are supplied with the fixings and fittings required to build the product. Our Add-ons tab on the product page will list other products you may want to consider, such as installation, bases and security. Details of tools required for...
Unfortunately, you cannot collect your order. We are not insured to have members of the public on site. Therefore, all orders are delivery only.
If you will not be available on the delivery date provided, we are able to amend this to a later date if more suitable; alternatively, our drivers will be able to leave your purchase with a neighbour or in a safe place with your permission in advance...
Installation
Yes. You will be provided with options and prices for installation on all products where our suppliers offer that service. Installation will be carried out by expert fitters that specialise in installing the specific product you order. Please note that...
Installation costs vary according to products.
This is dependent on the supplier of the item. Some higher value items are delivered and installed on the same day however the majority of products will be installed after delivery.
You are required to arrange a suitable flat and stable surface for your shed or building. Please also ensure that you have cleared the surrounding area by at least 1 foot.
Yes of course, the quickest way to find them would be to check the product page on the website as they may be available near the short description at the top of the page. However, this option isn't available for all of the products, so please do contact...
All of our products are supplied with the fixings and fittings required to build the product.
If you have placed the order recently, please contact us and we can add this on for you. Please note that we are unable to add the installation service after delivery has been made.
Unfortunately, we do not currently offer installation services for fencing. We would reccomend finding a suitable tradesperson via www.mybuilder.com
This depends on the product but we recommend at least 18 inches, however this could vary with different products so please contact us if you are unsure.
Payment & Returns
Yes all of our prices include VAT.
Payment is required in full at the time the order is placed. We do offer credit and staged payment options via Paypal.
Our website is designed for easy navigation and offers clear instructions for all our products on how to place an order online. However, if you prefer to place an order by phone, call our customer service team and we'll be happy to process your order...
Yes all of our websites employ the latest security measures and standards to keep data safe and secure. We also work with the leading global providers of payment systems to maintain the highest levels of financial security. When you pay online at Buy...
If your order has not yet been delivered and you would like to cancel your order, contact our customer service team as soon as possible before the day of delivery. You should contact us by both telephone (in order to stop the delivery promptly) and in...
If you have received your item and wish to discuss a return, please contact us as soon as possible. We will be able to discuss any issues and investigate any possible charges (see below). We would also require your cancellation request in writing via...
In certain situations, a charge may be levied for the collection of goods you wish to return. Buy Sheds Direct neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge...
We offer credit and staged payment options via Paypal. Rates for this are set by Paypal and the business offering the finance is Paypal in all cases and not us.
We accept payment by all major debit and credit cards, via Apple Pay, Google Pay and via Paypal. We do also offer payment via invoice and bank transfer for larger orders - please contact us to discuss if you are purchasing a large quantity order.
We're sorry to hear that you are having difficulty. We will be happy to take your order by telephone, find more details on our Contact Us page.
Product Enquiries
Instructions will typically come with your fixing pack or attached to the product - If you are missing your instructions, the quickest way to find them would be to check the product page on the website as they may be available near the short description...
This can vary from suppliers but the majority will be Northern European mixed softwoods, this can mean species including Spruce, Larch and Pine.
You can find this information below the image of the product you are viewing or on the right side of the product page you can view Dimensions & Specification information. For garden buildings, a line drawing with the dimensions is also provided. ...
Unfortunately, we do not have a showroom. However, all of our products with full details can be viewed online.
We have a wide range of sizes, you can filter by product and size on the website. Please note that we only stock the sizes indicated on the website.
The majority of our wooden sheds and plastic sheds come with a floor. However, there are a few models which do not. Please check each product's details for confirmation or call our customer service team. Our range of metal sheds are supplied without ...
If the space where you are placing your shed is a grassed area, you will require a base. We have a wide range of plastic bases available or a wooden base may be offered as part of the Add-ons for the product. However, a shed can be placed directly on...
In most cases, you can erect the shed so the windows are on either side. Please, however, check the installation guide or call our customer service team for confirmation of this before purchase.
We provide an installation service on most but not all sheds. Please see the Essentials Extras on the product page; installation will be an option where available.
Planning Permission
You don't usually need planning permission for domestic outbuildings, as long as they are used for a domestic purpose related to your house. However, there are some cases in which you may need planning permission
Most fences or other means of enclosure are exempt from requiring planning permission. However, there are limitations to this exemption, which will bring the fence or other means of enclosure under planning control. Planning permission will be required...
If your property is a listed building or in a conservation area, it is likely you will need the appropriate listed building/conservation area consent. In some cases, properties can be subject to 'restrictive covenants', preventing building in your back...
Forest Garden Pressure Treated Sheds
OSB or solid sheet is made up of layers of cross oriented strands of timber which are bonded with a waterproof resin. Their unique formation ensures that they are extremely durable and allows them to withstand high levels of stress.
This will vary depending on the size of the building - please check the Dimensions & Specification information on the right hand side of the product page.
Pressure treated sheds should not be painted until the treatment has dispursed into the material, this can take 2-3 months. Paint will not adhere properly to the greenish residue of the treatment. When you do decide to paint the timber, make sure that...
It is not recommended to treat a pressure treated shed. It will come with a 25 year anti-rot guarantee which does not require re-treatment. Although no further treatment with wood preservative is required, you should still apply a water repellent to ...
Pressure treated sheds have a natural light brown timber finish. There can be a slight greenish hue in places which is residue from the treatment.
All joists are pressure treated.
The felt supplied is standard black mineral felt which is long lasting. This is included in the price of the building. We do not offer an alternative felt. However, you could source an alternative option yourself.
The polycarbonate glazing is easy to transport direct to the home. Polycarbonate windows are very durable: they do not crack and they will not discolour from UV exposure like glass would. This makes them perfect for outdoor buildings.
Palram Canopia Plastic Buildings
The plastic used in manufacturing Palram Canopia plastic sheds is a virtually unbreakable polycarbonate expertly designed to be robust and durable. They are 100% UV protected so will not discolour, fracture or shatter. These plastic sheds do not rot ...
The guarantee covers "defects in material or workmanship". Your guarantee will arrive with your product and you will then be eligible to register for this with the manufacturer directly.
No, unfortunately you cannot just place a shed on grass. All sheds need a strong, level base such as concrete, tarmac or paving slabs. For true stability, you will need to use hilti screws to attach your Palram Canopia shed to the base. (Hilti screws...
All Palram Canopia sheds feature front and back vents to allow natural air circulation. This helps to combat condensation.
Yes, you can install shelf units in a plastic shed. We do provide shelf accessory options for some of our Palram Canopia Sheds (please see the "Accessories" option underneath the product description). These are 3x1 shelves which can be attached to the...
All Palram Canopia sheds under 6ft include an anti-slip polycarbonate floor. However, larger buildings do not include a floor. Please check each individual product's specification for confirmation.
Not at the moment. Currently, we offer these high quality plastic sheds in Tan, Green or Grey.
There is no need to buy one, all plastic buildings are supplied with an anchor fixing kit included with the exception of the Greenhouse range where they need to be added on.
Unfortunately, this is not currently a service that we offer for plastic sheds.
Traditional Sheds
We would not recommend any shingle or gravel bases. A timber base can be suitable as long as it is designed to support the building fully and the ground beneath is both solid and level.
Yes, depending on the shed in question, available optional upgrades might include an extra-wide door, a stable-style door, double doors, an additional door, choice of door position, conversion of a fixed window into an opening window, removal of windows...
Dip-treated Traditional Garden Buildings need retreating with a high-quality wood preservative within 6 weeks of assembly and annually thereafter. If you upgrade to pressure-treated wood, no further treatment with wood preservative is required but you...
Yardmaster Metal Sheds
Metal sheds generally do not come with bases; therefore, these buildings need to be anchored securely to your solid level base. Some of our range does include floor kits, which are metal frames to which you can secure to a timber floor (timber floor ...
Metal sheds can suffer from condensation. Yardmaster sheds, however, feature ventilation along the eaves and ridge to combat this problem.
You will need to have laid a suitable shed base, such as concrete, slabs or one of our plastic shed bases on a pre-prepared level area. When the shed arrives, check off all items from the parts list provided before you start. Make sure you have assistance...
All sheds need a substantial base. The base should be solid, flat and level to ensure the stability of your shed. We recommend using paving slabs, tarmac or concrete. A solid concrete base is more permanent and provides an excellent base for a metal ...
All of the sheds are available as advertised on our website. We are unable to supply any made-to-order sizes.
We recommend that the solid base should be the same size as the floor of your building. This will allow for water to run off the sides and drain away, rather than collecting at the base and running under the building.
All Yardmaster metal sheds are delivered with detailed and illustrated assembly instruction manuals. Assembly requires no special technical knowledge, however, will require some basic DIY knowledge. You will need an extra pair of hands and should expect...
We recommend the assembly of the shed be completed by 2 adults.
This varies from manufacturer to manufacturer and model to model but you will find a full technical specification for every product on our webisite on the product page just below the text description.
The guarantee for your metal shed covers rust and perforation. Your guarantee will arrive with your product and you will then be eligible to register your warranty with the manufacturer directly.