FAQ Search Results

Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. If the product offered pick-a-day delivery, your product will be delivered on the day you selected...

Yes all of our websites employ the latest security measures and standards to keep data safe and secure. We also work with the leading global providers of payment systems to maintain the highest levels of financial security. When you pay online at Buy...

Yes, you are able to change details on your order. Please contact our customer service team as soon as possible and we will be happy to help with any changes you require.

If you have placed the order recently, please contact us and we can add this on for you. Please note that we are unable to add the installation service after delivery has been made.

All of our products are supplied with the fixings and fittings required to build the product. Our Add-ons tab on the product page will list other products you may want to consider, such as installation, bases and security. Details of tools required for...

Unfortunately, you cannot collect your order. We are not insured to have members of the public on site. Therefore, all orders are delivery only.

Please contact the customer service team via Email, Telephone or Live Chat as soon as possible to request cancellation of your order. We need notice of at least 72 hours before delivery is booked in most circumstances.

Yes certainly, please call our friendly UK call centre and we will be happy to take your order over the phone.

You can place an order through this website for a shed or a garden building and you will be provided with options and prices for installation on all products where our suppliers offer that service. In most instances installation is a chargable extra ...

Free gifts are added automatically to orders and are visible in your basket

We can arrange wholesale pricing on large quantities of product by working with our suppliers on a custom order. Please contact us via the form on our 'Trade and Wholesale Enquiries' or 'Contact Us' pages and we will be happy to discuss options with ...

This is dependant on the supplier of your order, if tracking is avaliable then they will send you this directly.

Please contact us to discuss this and we will be able to check the status of the refund for you.